Frequently Asked Questions
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Our phone charms are designed to work with hard acrylic or hard plastic phone cases that have a small opening near the charging port.
We do not recommend using soft silicone, flexible TPU, or jelly-style cases, as the material can stretch and may not provide enough support for the charm over time.
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Yes! Our charms are designed to be removable so you can change them with your mood, your outfit, or your favorite case.
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Yes! Our charms attach through the case rather than directly to the phone, so they work with most phone models as long as your case has the appropriate opening.
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Each Casa Soro creation is handmade and intentionally unique. Colors, bead arrangements, and small details may vary slightly from what is pictured.
We believe those variations are part of the beauty of handmade work—the same way nature creates endless variations of the same form.
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We do! Custom pieces are available depending on materials, timing, and availability.
Please contact us with your idea and we will help bring it to life.
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Because each piece is handmade, processing times may vary depending on whether your item is ready to ship or made to order.
Current processing times will be listed at checkout.
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We want you to love your Casa Soro piece.
Because many items are handmade and created in small quantities, returns and exchanges are evaluated on a case-by-case basis.
If there is an issue with your order, please reach out within ___ days of delivery and we will work with you to find a solution.
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Please contact us as soon as possible with photos of the damaged item and packaging. We will make it right.
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Yes, we offer wholesale opportunities for boutiques, gift shops, and retailers interested in carrying Casa Soro creations.
We love partnering with businesses that share our appreciation for thoughtful, handmade pieces and meaningful objects. If you are interested in bringing Casa Soro to your customers, please reach out and we would be happy to connect.